FAQs

As well as requesting the name(s) and address(es) of the helm and boat owner, get details of the boat type, class, number, name, and club, along with any witness details.

If you’re racing, make sure you protest the Third Party if they didn’t accept a penalty, and gather witness statements.

If you’re involved in a road accident, call the police to the scene and get details of the driver, vehicle and insurer, as well as any witnesses.

 If possible, write down all the details and make a sketch of the site.

The above is for information purposes only. It’s not intended to define legal terms, or to affect the interpretation of any policy we may issue. If you have any questions about your insurance, the best thing to do is get your particular questions answered individually by your insurance broker or insurer.

If a Third Party wants to hold you liable for damage, give them your name, policy number and boat details, and pass on your Haven Knox-Johnston insurance details.

You should acknowledge any correspondence and pass it on to us straight away.

Do not admit any liability or make any offer of payment.

The above is for information purposes only. It’s not intended to define legal terms, or to affect the interpretation of any policy we may issue. If you have any questions about your insurance, the best thing to do is get your particular questions answered individually by your insurance broker or insurer.

Report any theft or malicious damage to the police promptly.

Keep a note of the Police Crime Reference Number.

Let us know the serial numbers of any engines, tenders etc.

Notify your club and local harbour master with the full details of the theft/vandalism.

The above is for information purposes only. It’s not intended to define legal terms, or to affect the interpretation of any policy we may issue. If you have any questions about your insurance, the best thing to do is get your particular questions answered individually by your insurance broker or insurer.

It may seem like strange advice, but when you experience loss or damage to your vessel, you should act as though you are uninsured. In other words, act as though you’re covering the cost of the problem without claiming on your insurance. This approach will help you take reasonable steps to minimise the loss. 

Where possible, please take photographs of any damage to your vessel.

The above is for information purposes only. It’s not intended to define legal terms, or to affect the interpretation of any policy we may issue. If you have any questions about your insurance, the best thing to do is get your particular questions answered individually by your insurance broker or insurer.

Please remember that the repair contract is between you and the contractor. Any instructions about either repair or replacement must come from you. However, you must get our agreement in the first place.

Please read your policy wording carefully, because your claim may be subject to deductions in addition to your policy excess.

The above is for information purposes only. It’s not intended to define legal terms, or to affect the interpretation of any policy we may issue. If you have any questions about your insurance, the best thing to do is get your particular questions answered individually by your insurance broker or insurer.